Stephen R., Vallejo
I had my 540i servced here after being misdiagnosed by Weatherford in Berkeley. My service writer was excellent and stayed in constant communication always sending me pics of the parts that needed to be replaced as well as working with me to keep the cost down. Not only did they diagnose my car accurately (which Weatherford was not capable of doing) but they beat the stealership price by almost half. If you have a BMW or any car they service def take it here, they'll take care of you and get the job done right the first time and for a good price. They even put me up in a rental until my repair was done. There's only 2 reasons why anyone would go to the dealership. 1)They have alot of money that they like to waste or 2) They're dumb and enjoy being robbed. Do yourself a favor and bring you car here and you'll get service like you would expect to get from the dealership.
Warren M., Oakland
Had to share my first time experience at Zentrum BMW. In my search for a new shop to service my '96 BMW 740il, I choose Zentrum because of pricing and convenience for me to drop off and pick up my car after service (minutes from West Oakland BART). I admit I was nervous trying out a new shop.
My service advisor was warm, friendly, exceptionally knowledgeable, professional and attentive to my needs. He explained everything to my satisfaction. When it came time to find out what was needed after thorough inspection, he went through each issue rating it on a scale from 1-10 for severity which I liked and can appreciate. I never felt pressured to fix everything all at once and the rating scale helped me prioritize what should be addressed in order. I felt always in control.
Special mention to Paula who made my appointment and processed my bill. She was very warm and friendly and also to the very nice gentleman (forgot his name) who drove me to BART and picked me up. Thank you Zentrum for a great and painless first time experience and I will definitely be back.