Frequently Asked Questions

How long have you been in business?

Since 1997.

Why can’t you always provide an estimate over the phone?

We'd love to give you a "phone estimate" but sometimes this is a disservice to you. There can be many variables that a vehicle has that will change the price of the estimate and we've found many times that our competitors are trying to “sell” services and repairs that may not be needed, or they have misdiagnosed the problem. Proper diagnostics needs to be done on your vehicle before an accurate estimate can be given. The best thing you can do is bring your vehicle by and let one of our ASE certified technicians take a look at your vehicle. Don't be a victim of the classic “Bait and Switch.”

How can you claim to provide “better than dealership service,” aren’t they the true experts?

Zentrum Motors hires only the best ASE certified technicians to service and repair your vehicle. We subscribe to a number of professional databases to get the latest diagnostic information, technical service bulletins and fault pattern trends. We use parts that have been “redesigned” to prevent future issues that the part had when first installed. Dealerships hire from the same pool of technicians that independent shops do and because their pay scale is usually lower than ours, we are able to attract and keep the most talented technicians. Most of our technicians have factory training. Because we are so confident in our services, we double the warranty that the dealer provides on their services.

Why are your fluid flushe prices higher than the local quick-lube?

Great Question! At Zentrum Motors, we use the very best flushes and additives available on the market today.

Can I wait while my car is being serviced?

Of course! We have a nice waiting area stocked with fresh coffee. We provide internet access and have a small kid’s area. If your vehicle requires to stay in the shop for longer than you can wait, feel free to utilize our free courtesy shuttle.

If I have my vehicle maintained at Zentrum Motors, does that void my factory warranty?

No, it’s the law. In 1975, the U.S. Congress passed the Magnuson-Moss Warranty Act – a federal law that governs consumer product warranties. Among other things, Congress wanted to ensure that consumers are given complete and straightforward information about warranty terms and conditions.

The Magnuson-Moss Warranty Act assures the following:

  • Your vehicle manufacturer’s warranty cannot require you to return to your dealer for vehicle maintenance or to only use the brand of replacement parts offered by that dealer
  • Your vehicle manufacturer’s warranty will stay in effect when you have regularly scheduled maintenance performed at a qualified facility that uses appropriate parts and procedures

The bottom line is, your warranty on your vehicle stays in effect when a qualified service and repair facility, such as Zentrum Motors, performs preventive maintenance

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